Accountancy
115
Agriculture, Fishing
1
Finance, Insurance
91
Call Centres
1
Catering & Hospitality
66
Construction, Property
120
Customer services
72
Defence/Armed Forces
70
Education
1
Electronics
72
Engineering, Manufacturing 133
Graduate, Trainees
70
Healthcare & Nursing
88
Human resources
63
IT & Internet
486
Legal
70
Management consultancy 61
Marketing, Advertising, PR 73
Media, Creative
6
Non-profit, Charities
1
Public sector & Services
7
Recruitment sales
78
Retail, Wholesale
60
Restaurant & Food Service 15
Sales
109
Science
20
Secretarial, Administration 24
Security
0
Senior appointments
14
Telecommunications
5
Transport, Logistics
3
Travel, Leisure, Tourism
24
Other
64
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Customer services Vacancy 191 |
| Post:Team Manager MSN
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
|
| Education: |
no
|
| Work schedule: |
Has no value
|
| Work place: |
Plymouth
|
| The announcement text: |
MSN Team Leader* Manager
Hours of work: 40 per week, rota shift pattern to cover hours 8:00am - 8:pm, Mon - Sun.
Rate of pay: circa £18,000 depending on experience
Start date: asap (ideally by 29 March 05)
Loction: Belfast
Language requirements: English + one European language, preferably Dutch*German*French
Role:To manage and motivate a team of multi-lingual customer service advisors, dealing with customer complaints, queries and escalations and meeting KPI’s
Continuously search for improved ways of responding to customers.
Support your team in achieving highest quality standards.
To contribute to the clients competitive advantages by cultivating a culture of 100% customer satisfaction
Motivate the team by inspiring and encouraging them to exceed their objectives.
Work with the Quality assurance team to maintain continuous quality assurance reviews of customer contacts by team members, acting on relevant QA reports.
Coach team members and provide feedback to help them
|
| Contact information |
| Employer: |
|
| Email: |
103@nottinghamcareer.informnow.com
|
| Phone: |
0131 555 0284
|
|
| |
Publication date: 2009-04-03 02:30:51
|
| |
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|
